Plans change—and Southwest Airlines makes canceling your flight stress-free. Known for its no-change-fee policy, Southwest also offers flexible cancellations with options for refunds or future travel credits. But how do you cancel without losing money? What’s the 24-hour rule? And how do you ensure you get a refund instead of just a credit?

This guide breaks down Southwest’s cancellation policy, step-by-step cancellation methods, refund eligibility, and tips to maximize your options.

What is Southwest Airlines’ Cancellation Policy?

Southwest stands out for its customer-friendly cancellation rules. Here is what you need to know:

• No cancellation fees – Unlike most airlines, Southwest never charges to cancel.
• 24-hour free cancellation – Full refund if canceled within 24 hours of booking (if the flight is at least 7+ days away).
• Travel funds for non-refundable fares – If you cancel after 24 hours, you’ll receive future flight credit (valid for 1 year).
• Full refunds for refundable fares – Anytime & Business Select tickets qualify for cash refunds.

Key Rules to Know:

• Wanna Get Away fares → Travel credit only (no cash refund).
• Anytime/Business Select fares → Full refund to original payment.
• Canceled by Southwest? → Full refund or rebooking (your choice).

Can I Cancel a Southwest Flight Within 24 Hours for Free?

Yes! Southwest follows the DOT’s 24-hour rule:

• Cancel within 24 hours of purchase.
• Flight must be 7+ days before departure.
• Full refund to your original payment method (no travel credit). After 24 hours?
• Non-refundable fares (Wanna Get Away) → Travel credit only.
• Refundable fares (Anytime/Business Select) → Cash refund.

How to Cancel a Southwest Flight

Option 1: Online (Fastest & Easiest)

• Go to Southwest.com → "Manage Reservations."
• Enter your confirmation # & passenger name.
• Select "Cancel Flight."
• Choose refund or travel credit (if eligible).
• Check your email for confirmation & credit details.

Best for: Instant cancellations, checking refund options.

Option 2: Call Southwest Customer Service

• Dial 1-800-I-FLY-SWA (1-800-435-9792).
• Provide booking details (confirmation #, name).
• Request cancellation & ask about refund eligibility.
• Receive email confirmation with credit/refund details.

Best for: Complex bookings using expired travel funds.

Option 3: Airport Ticket Counter

• Visit a Southwest agent if you need same-day cancellation.
• Useful if you’re already at the airport and plans change.

Best for: Last-minute cancellations, in-person assistance.

Option 4: Via Phone With Traveloways

• Call +1 (888) 230-7346 to connect with Traveloways for assistance with your Southwest flight cancellation.
• Provide your Southwest booking details to the Traveloways representative.
• Discuss your cancellation request and confirm eligibility for a refund or travel credit, if applicable.
• Finalize the cancellation and address any additional requirements or fees.
• Receive a confirmation email from Traveloways and adjust your travel plans accordingly.

Will Southwest Give a Refund or Just Credit?